Customer Service Case Prevention Specialist (Contract) - Bali

Join PT Horizon Internusa Persada, a leading provider of customer service solutions, as a Customer Service Case Prevention Specialist in the vibrant and growing tech hub of Bali. This contract-based role is perfect for a proactive and detail-oriented professional who wants to make a real impact in the customer service industry. In this role, you'll be working closely with our team to identify and prevent potential customer issues before they escalate, ensuring a seamless and positive experience for our clients. With a dynamic and supportive work environment, you'll have the opportunity to grow and develop your skills while contributing to the success of a company that values innovation and excellence.

As a Customer Service Case Prevention Specialist at PT Horizon Internusa Persada in Bali, you'll play a crucial role in maintaining the highest standards of customer satisfaction. You'll be responsible for monitoring customer interactions, identifying trends and patterns, and implementing preventive measures to address potential issues. This role offers a unique opportunity to work in a fast-paced, tech-driven environment while making a tangible difference in the lives of our customers. Join us and be part of a team that is committed to delivering exceptional service and driving the company's growth.

📋 Tanggung Jawab Pekerjaan

• Analyze customer interactions and identify potential issues or trends.
• Develop and implement preventive measures to address identified issues.
• Monitor and report on customer satisfaction metrics.
• Collaborate with cross-functional teams to resolve customer concerns.
• Utilize customer service software such as Zendesk, Salesforce, and Freshdesk.
• Stay up-to-date with industry best practices and trends in customer service.
• Provide training and support to customer service representatives.
• Contribute to the continuous improvement of customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• Minimum of 3 years of experience in customer service or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience with customer service software such as Zendesk, Salesforce, or Freshdesk.
• Certification in customer service or a related field is a plus.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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